Engaging with our communities

We want to focus on promoting wellbeing and preventing ill health. To do this, we need to work with patients, carers, local people, voluntary and community groups and other agencies and together build healthier communities which have strong networks, friendships and trust.

We want to deliver high quality and safe services that meet the needs of North Central London residents. There have been examples of where things have gone badly wrong in the health service which might have been avoided if the organisations had listened to, and then acted upon, the views of patients and carers and their friends and families.

There is a need to make changes in the health service to meet the needs of an ageing population and the increasing number of people living with long term conditions, such as diabetes and asthma. We need to build and nurture partnerships with patients and carers to help to create effective service change.

Our approach involves strong partnership working with our key stakeholders, local third sector organisations and the communities they serve. We continue to engage with those who are already open to sharing their views with us, whilst actively seeking out those we are not hearing from and we always strive to speak to the most vulnerable, who might need additional support to highlight the needs and views they have. We hold open forums during the year to continue these conversations, strengthen existing relationships we have with our local residents and the community sector, and to further assess the way in which we are engaging and working with them.

The CCG wants to make real and sustainable improvements in the health and wellbeing of people living in North Central London. Effective engagement will help us to improve health outcomes as well as make the best use of public resources. We need to continue to work with patients, carers and the public to listen to their views and to involve them in decisions about commissioning and developing and improving health services.