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Pause on CCG complaints in response to Coronavirus (Covid-19)
NHS England and NHS Improvement have released the following message regarding complaints about NHS services: “Due to the ongoing Covid-19 pandemic, NHS England and NHS Improvement are supporting a system wide “pause” of the NHS complaints process which would allow all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to Covid-19”.
North Central London CCG is following this guidance to ensure our resources and staff time are available to respond to the urgent situation that has developed within the NHS.
As a result, If you do submit a complaint relating to the way an NHS service has been commissioned, or you have been directly affected by a commissioning decision made by the CCG, we may have to let you know that we need to pause the investigation for up to three months while our resources are focused on responding to Covid-19.
We will keep the situation under close and regular review. We will still be able to reply to queries and concerns from the public that are considered urgent.
If you have a complaint relating to the way an NHS service has been commissioned, or you have been directly affected by a commissioning decision made by us, you can contact our local boroughs via email. Please see below the email addresses for the local boroughs: